Returns and exchanges

Last updated: 5 November 2026

We want you to love your i-Men shoes. If the size is not right, we will exchange it. We also take back items that arrive damaged, faulty or incorrect.

Size exchanges

Size exchanges are guaranteed. Contact us with your order number and the size you need. The shoes must be unworn and in their original box and packaging.

If the size you need is out of stock, we will help you choose another option.

Cancelling an order

You can cancel an order within 12 hours of placing it, as long as it has not been dispatched, and we will refund it in full. Message us on WhatsApp at 076 643 5495, email info@imenfootwear.lk, or use our contact form.

Once an order is placed, we cannot combine it with another order, change or add items, or edit the billing or delivery details. If you need a change, cancel within 12 hours and place a new order.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or with the wrong item, tell us within one day of receiving it. We will collect it and replace or refund it at our cost.

Returned items must be unworn and in their original condition, in their original box and packaging, and returned complete. Items we reasonably believe have been worn, or that come back incomplete or damaged after delivery, cannot be accepted and will be sent back to you.

Change of mind

Once an order has been dispatched, it cannot be refunded because you have changed your mind. Size exchanges are still available as described above.

How to request a return

Contact us within one day of receiving your order and mention your order number.
Once we confirm the return, our courier partner will contact you to collect it at no cost to you.
Pack the items in the original box and remove any old labels from the outside.
Keep your delivery note or receipt until your refund or replacement arrives.

Refunds